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Q. Do I need to have to invest in a new assistance deal if I switch apps on my Cisco SRE module? A. No. The Cisco SASU agreement connected to the Cisco SRE module handles all existing and long term applications that could operate on that module. Q. Do I require to acquire a new assist agreement if I shift applications from one Cisco SRE module to yet another? A. The response relies upon on the design of Cisco SRE to which the software is relocating and regardless of whether there is by now a SASU agreement hooked up to that module. Look at a few cases: one. If the Cisco SRE to which the program moves by now has a SASU deal connected, help for the app would continue. 2. If the program moves from just one design of Cisco SRE (for illustration, SRE 710 SM) that has SASU attached to the similar design of Cisco SRE (for example, SRE 710 SM) that does not have SASU attached, as prolonged as you notify Cisco about the move a new SASU contract is not required. The terms and ailments of the unique SASU contract would continue on to utilize. 3. If the program moves from 1 design of Cisco SRE (for instance, SRE 710 SM) that has SASU hooked up to a diverse type of Cisco SRE (for illustration, SRE 910 SM) that does not have SASU hooked up, you should buy a new SASU contract that addresses the applications on the Cisco SRE 910 SM. You can apply a credit from the first SASU contract towards obtain of the new 1. Make sure you inquire with your local Cisco account representative. Q. Does Cisco SMARTnet aid protect spares? A. The Cisco SMARTnet agreement handles both equally the system and spares. You should notify Cisco, on the other hand, when you change a part of the router with a spare to assure continued support coverage. Q. Is the Cisco SMARTnet Services coverage diverse for technique and spare component figures on Cisco SRE modules? A. No. Technique and spare part quantities are furnished with the same Cisco SMARTnet Provider protection. You ought to notify Cisco, nonetheless, when you change a part of the router with a spare to make sure continued assistance protection. Q. Are multiyear assistance contracts available for the SRE module or for the purposes? A. Multiyear SASU contracts for purposes jogging on SRE modules are readily available in 2- and three-calendar year renewable terms. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules support industry-replaceable tricky disks. Does my assistance deal address hard disk alternative? A. A Cisco SMARTnet Company agreement on the Cisco ISR G2 chassis incorporates components alternative, including the subject-replaceable difficult drives. Q. What is the return-components-authorization (RMA) process for blank Cisco SRE modules? A. The RMA approach for Cisco SRE modules follows our normal assistance tips. Warranty support is provided by the place of sale. Buyers must make contact with their authorized Cisco reseller or spouse for aid. Buyers who bought right from Cisco really should contact us through our Client Interaction Network (CIN). Q. What is the RMA process for Cisco SRE modules with preinstalled programs this sort of as the Cisco SRE 710 transported with Cisco Unity Categorical? Will the alternative Cisco SRE 710 module be shipped with Cisco Unity Categorical preinstalled? A. The Cisco SRE module will be shipped with the back again blank. When you acquire the module, obtain the SRE application, Cisco Unity Categorical in this instance, from Cisco Connection On-line and set up it on the blank Cisco SRE module. Use the software licenses from the first Cisco SRE module to activate the new software. Q. What is the RMA approach for Cisco SRE modules with AXP additionally a third-celebration app these as a Cisco SRE 910 delivered with AXP and Infoblox Core Solutions? Will the substitution Cisco SRE 910 ship with AXP and the third-get together program preinstalled? A. The RMA approach is the very same as explained previously nonetheless, except if or else established forth in supplemental terms and conditions to the Finish Person License Arrangement, software package from unbiased software sellers that is employed with the Cisco SRE modules is topic to the terms and problems of stop-person license agreements or comparable contracts provided by the applicable unbiased software package vendor. Q. Can one particular chassis carry many SASU contracts? If so, do they all want to have the same finish date? A. Because a chassis can have several Cisco SREs, it is necessary to purchase a service deal for each and every, but every single of the services orders can be put below a solitary SASU deal. The support orders can have the same conclude date if used to one particular contract when buying, even if they are ordered at unique times. Q. Do many SASU contracts have to have the same conclusion day as the Cisco SMARTnet deal on the chassis? A. The SASU deal and the Cisco SMARTnet agreement can have the exact same stop date, but they do not have to.