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Q. Do I want to buy a new support deal if I switch applications on my Cisco SRE module? A. No. The Cisco SASU deal attached to the Cisco SRE module addresses all existing and future applications that may run on that module. Q. Do I need to have to acquire a new assistance deal if I transfer purposes from 1 Cisco SRE module to a different? A. The answer depends on the product of Cisco SRE to which the software is going and whether or not there is previously a SASU deal hooked up to that module. Take into account 3 circumstances: 1. If the Cisco SRE to which the software moves previously has a SASU deal connected, support for the application would continue. two. If the application moves from 1 design of Cisco SRE (for illustration, SRE 710 SM) that has SASU hooked up to the similar type of Cisco SRE (for instance, SRE 710 SM) that does not have SASU hooked up, as very long as you inform Cisco about the move a new SASU deal is not needed. The terms and circumstances of the authentic SASU contract would keep on to use. 3. If the program moves from 1 design of Cisco SRE (for illustration, SRE 710 SM) that has SASU hooked up to a various product of Cisco SRE (for illustration, SRE 910 SM) that does not have SASU attached, you need to invest in a new SASU contract that covers the applications on the Cisco SRE 910 SM. You can utilize a credit score from the authentic SASU deal toward invest in of the new a single. Please inquire with your regional Cisco account representative. Q. Does Cisco SMARTnet assistance protect spares? A. The Cisco SMARTnet contract addresses the two the system and spares. You have to notify Cisco, nevertheless, when you substitute a element of the router with a spare to make sure ongoing aid protection. Q. Is the Cisco SMARTnet Service protection diverse for process and spare portion figures on Cisco SRE modules? A. No. Technique and spare aspect figures are supplied with the same Cisco SMARTnet Company protection. You need to notify Cisco, nevertheless, when you exchange a part of the router with a spare to guarantee ongoing assistance coverage. Q. Are multiyear support contracts available for the SRE module or for the programs? A. Multiyear SASU contracts for applications operating on SRE modules are readily available in 2- and three-12 months renewable conditions. Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assist subject-replaceable challenging disks. Does my help contract protect challenging disk substitute? A. A Cisco SMARTnet Company agreement on the Cisco ISR G2 chassis involves components alternative, which include the field-replaceable difficult drives. Q. What is the return-materials-authorization (RMA) approach for blank Cisco SRE modules? A. The RMA method for Cisco SRE modules follows our common assistance suggestions. Guarantee support is offered by the level of sale. Prospects ought to make contact with their authorized Cisco reseller or partner for aid. Buyers who ordered specifically from Cisco should speak to us by way of our Buyer Interaction Network (CIN). Q. What is the RMA process for Cisco SRE modules with preinstalled applications these kinds of as the Cisco SRE 710 transported with Cisco Unity Express? Will the substitute Cisco SRE 710 module be transported with Cisco Unity Specific preinstalled? A. The Cisco SRE module will be shipped with the back again blank. When you get the module, download the SRE application, Cisco Unity Express in this case in point, from Cisco Connection Online and set up it on the blank Cisco SRE module. Use the application licenses from the authentic Cisco SRE module to activate the new program. Q. What is the RMA procedure for Cisco SRE modules with AXP moreover a 3rd-get together application such as a Cisco SRE 910 delivered with AXP and Infoblox Core Expert services? Will the substitution Cisco SRE 910 ship with AXP and the 3rd-celebration app preinstalled? A. The RMA procedure is the identical as described earlier even so, until otherwise established forth in supplemental conditions to the End User License Arrangement, application from unbiased computer software vendors that is applied with the Cisco SRE modules is issue to the terms and problems of finish-person license agreements or related contracts offered by the applicable independent software vendor. Q. Can 1 chassis carry numerous SASU contracts? If so, do they all require to have the same conclusion date? A. Simply because a chassis can have a number of Cisco SREs, it is essential to buy a service agreement for every single, but just about every of the provider orders can be put under a one SASU deal. The support orders can have the same stop day if applied to one agreement when purchasing, even if they are acquired at distinct periods. Q. Do many SASU contracts have to have the identical stop day as the Cisco SMARTnet deal on the chassis? A. The SASU agreement and the Cisco SMARTnet contract can have the same end date, but they do not have to.