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Q. Do I need to buy a new assistance contract if I switch applications on my Cisco SRE module? A. No. The Cisco SASU contract attached to the Cisco SRE module handles all recent and upcoming purposes that may well operate on that module. Q. Do I require to obtain a new help contract if I shift purposes from 1 Cisco SRE module to an additional? A. The response depends on the type of Cisco SRE to which the program is relocating and no matter whether there is already a SASU deal attached to that module. Look at three cases: one. If the Cisco SRE to which the program moves by now has a SASU contract connected, assistance for the software would carry on. two. If the application moves from one particular type of Cisco SRE (for illustration, SRE 710 SM) that has SASU attached to the same product of Cisco SRE (for case in point, SRE 710 SM) that does not have SASU hooked up, as extended as you notify Cisco about the move a new SASU contract is not necessary. The terms and situations of the authentic SASU agreement would carry on to apply. 3. If the program moves from one type of Cisco SRE (for illustration, SRE 710 SM) that has SASU attached to a diverse product of Cisco SRE (for instance, SRE 910 SM) that does not have SASU connected, you need to obtain a new SASU contract that addresses the programs on the Cisco SRE 910 SM. You can use a credit from the original SASU agreement towards purchase of the new just one. Make sure you inquire with your nearby Cisco account consultant. Q. Does Cisco SMARTnet support go over spares? A. The Cisco SMARTnet contract handles the two the process and spares. You ought to notify Cisco, however, when you change a part of the router with a spare to make certain ongoing support protection. Q. Is the Cisco SMARTnet Company protection different for technique and spare part numbers on Cisco SRE modules? A. No. System and spare aspect quantities are provided with the identical Cisco SMARTnet Support protection. You must notify Cisco, even so, when you swap a element of the router with a spare to ensure ongoing aid protection. Q. Are multiyear aid contracts obtainable for the SRE module or for the applications? A. Multiyear SASU contracts for purposes managing on SRE modules are offered in 2- and three-12 months renewable terms and conditions. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules support field-replaceable challenging disks. Does my support contract go over difficult disk replacement? A. A Cisco SMARTnet Support contract on the Cisco ISR G2 chassis contains hardware replacement, including the area-replaceable challenging drives. Q. What is the return-supplies-authorization (RMA) method for blank Cisco SRE modules? A. The RMA method for Cisco SRE modules follows our regular aid guidelines. Warranty aid is provided by the place of sale. Buyers ought to make contact with their approved Cisco reseller or companion for assistance. Customers who acquired immediately from Cisco must make contact with us by way of our Buyer Interaction Community (CIN). Q. What is the RMA course of action for Cisco SRE modules with preinstalled apps this sort of as the Cisco SRE 710 delivered with Cisco Unity Specific? Will the substitute Cisco SRE 710 module be transported with Cisco Unity Categorical preinstalled? A. The Cisco SRE module will be delivered with the again blank. When you receive the module, download the SRE application, Cisco Unity Categorical in this example, from Cisco Link On the net and set up it on the blank Cisco SRE module. Use the app licenses from the original Cisco SRE module to activate the new program. Q. What is the RMA course of action for Cisco SRE modules with AXP in addition a 3rd-occasion application such as a Cisco SRE 910 delivered with AXP and Infoblox Core Companies? Will the substitution Cisco SRE 910 ship with AXP and the third-social gathering program preinstalled? A. The RMA method is the very same as described beforehand even so, except if normally established forth in supplemental terms to the Conclude Person License Arrangement, application from independent software package suppliers that is employed with the Cisco SRE modules is matter to the conditions and ailments of stop-consumer license agreements or similar contracts provided by the relevant unbiased software program vendor. Q. Can 1 chassis carry numerous SASU contracts? If so, do they all need to have the identical conclude day? A. Since a chassis can have many Cisco SREs, it is necessary to buy a services contract for every, but each of the services orders can be place under a one SASU contract. The provider orders can have the similar stop date if applied to 1 agreement when buying, even if they are bought at different instances. Q. Do multiple SASU contracts have to have the similar end date as the Cisco SMARTnet agreement on the chassis? A. The SASU agreement and the Cisco SMARTnet contract can have the similar end date, but they do not have to.