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Q. Do I will need to obtain a new support deal if I switch applications on my Cisco SRE module? A. No. The Cisco SASU contract connected to the Cisco SRE module addresses all recent and long term programs that may well run on that module. Q. Do I require to buy a new support contract if I shift apps from just one Cisco SRE module to one more? A. The reply relies upon on the product of Cisco SRE to which the software is going and whether or not there is by now a SASU deal attached to that module. Consider a few circumstances: one. If the Cisco SRE to which the program moves currently has a SASU contract attached, assistance for the software would proceed. 2. If the program moves from 1 product of Cisco SRE (for case in point, SRE 710 SM) that has SASU hooked up to the same product of Cisco SRE (for example, SRE 710 SM) that does not have SASU attached, as very long as you inform Cisco about the transfer a new SASU agreement is not necessary. The terms and conditions and circumstances of the unique SASU agreement would keep on to use. three. If the program moves from one design of Cisco SRE (for instance, SRE 710 SM) that has SASU hooked up to a diverse product of Cisco SRE (for case in point, SRE 910 SM) that does not have SASU attached, you need to obtain a new SASU agreement that addresses the purposes on the Cisco SRE 910 SM. You can implement a credit score from the authentic SASU deal toward purchase of the new one particular. Remember to inquire with your nearby Cisco account consultant. Q. Does Cisco SMARTnet support cover spares? A. The Cisco SMARTnet contract addresses both equally the process and spares. You ought to notify Cisco, nonetheless, when you swap a element of the router with a spare to make sure continued assistance coverage. Q. Is the Cisco SMARTnet Services coverage unique for system and spare component figures on Cisco SRE modules? A. No. Program and spare aspect numbers are presented with the very same Cisco SMARTnet Services protection. You need to notify Cisco, nevertheless, when you substitute a part of the router with a spare to guarantee ongoing aid coverage. Q. Are multiyear assist contracts offered for the SRE module or for the programs? A. Multiyear SASU contracts for purposes running on SRE modules are offered in two- and three-calendar year renewable conditions. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assist field-replaceable challenging disks. Does my support contract protect challenging disk substitution? A. A Cisco SMARTnet Provider contract on the Cisco ISR G2 chassis involves hardware substitution, such as the field-replaceable difficult drives. Q. What is the return-supplies-authorization (RMA) method for blank Cisco SRE modules? A. The RMA method for Cisco SRE modules follows our common assist recommendations. Warranty assist is offered by the level of sale. Clients should get hold of their licensed Cisco reseller or companion for help. Customers who obtained right from Cisco really should get hold of us via our Consumer Interaction Network (CIN). Q. What is the RMA course of action for Cisco SRE modules with preinstalled purposes these as the Cisco SRE 710 transported with Cisco Unity Convey? Will the substitute Cisco SRE 710 module be delivered with Cisco Unity Specific preinstalled? A. The Cisco SRE module will be shipped with the back blank. When you acquire the module, download the SRE application, Cisco Unity Convey in this instance, from Cisco Connection On the net and install it on the blank Cisco SRE module. Use the program licenses from the authentic Cisco SRE module to activate the new software. Q. What is the RMA approach for Cisco SRE modules with AXP plus a third-party software this kind of as a Cisco SRE 910 shipped with AXP and Infoblox Core Expert services? Will the substitute Cisco SRE 910 ship with AXP and the third-occasion application preinstalled? A. The RMA process is the identical as explained formerly nevertheless, until otherwise established forth in supplemental terms and conditions to the Conclusion Consumer License Agreement, software program from independent software program vendors that is utilized with the Cisco SRE modules is subject matter to the terms and conditions and problems of stop-user license agreements or comparable contracts presented by the relevant unbiased software program vendor. Q. Can one chassis carry numerous SASU contracts? If so, do they all want to have the similar conclude day? A. Mainly because a chassis can have multiple Cisco SREs, it is essential to purchase a provider agreement for each, but each and every of the company orders can be place underneath a solitary SASU deal. The company orders can have the exact same conclusion date if utilized to a single agreement when purchasing, even if they are acquired at different instances. Q. Do a number of SASU contracts have to have the very same finish date as the Cisco SMARTnet contract on the chassis? A. The SASU agreement and the Cisco SMARTnet contract can have the same conclude date, but they do not have to.