Fitch upgrades Acenden’s rating as home loan specialist

Acenden (http://www.acendenmortgages.org), the UK’s leading home loan specialist, has had both it's Prime and Subprime service score upgraded by the organisation ‘Fitch’, as much as RSS2. According to a representative at Fitch, the main Servicer ratings upgrade had been due to Acenden’s continuous implementation of revolutionary web payment services. These types of had resulted in a huge decrease (approximately 67%) in payments produced by phone, as customers realized how much quicker and more handy online payments were.

Furthermore, Fitch stated that the higher rating would be a reflection of the efforts Acenden experienced made regarding the installation of the high-tech management system for paperwork, which has made it easier for employees to gain access to the information they need within the company. Fitch additionally acknowledged the stability of both the center and senior management groups, each member of which had shown skill and expertise whenever handling customers’ issues.

Fitch praised the actual company’s internal auditing function which has ongoing to evolve and create, providing Acenden with a highly organized risk management system that is normally only found within monetary services companies that have considerably higher risk profiles. The score organisation pointed out that this danger framework which the company offers so deftly implemented is one of it's most impressive attributes, and it has set a benchmark for those other services which are Fitch ranked within Europe. This, Fitch has stated, is confirmed by Acenden’s accomplishments in gaining the Certification for Information Security this season, and by the KPMG Audit statement in 2011.

The company’s specialist maintenance rating has also been noted, highlighting its capabilities as a professional servicing operation. Fitch commented upon Acenden’s continuous utilisation of loss mitigation methods and arrears tactics, that are consistent inside of the market in the united kingdom, and which adhere to the regulating standards regarding the fair therapy of customers.

The CEO of the organization, Amany Attia, remarked that following this rating update, Acenden is now the highest rated Fitch support providing specialist mortgage guidance, both in the special maintenance and primary markets of the united kingdom. Attia added that this is verification of the company’s position as a marketplace leader.