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Q. Do I need to buy a new assist deal if I switch programs on my Cisco SRE module? A. No. The Cisco SASU deal connected to the Cisco SRE module addresses all current and future applications that could run on that module. Q. Do I require to buy a new help deal if I move applications from one particular Cisco SRE module to a different? A. The reply depends on the design of Cisco SRE to which the program is going and no matter if there is already a SASU agreement hooked up to that module. Look at three scenarios: one. If the Cisco SRE to which the app moves previously has a SASU agreement hooked up, help for the app would proceed. 2. If the software moves from one particular product of Cisco SRE (for example, SRE 710 SM) that has SASU attached to the similar product of Cisco SRE (for illustration, SRE 710 SM) that does not have SASU attached, as long as you notify Cisco about the move a new SASU contract is not necessary. The phrases and circumstances of the unique SASU contract would continue on to use. three. If the software moves from one product of Cisco SRE (for illustration, SRE 710 SM) that has SASU attached to a distinct type of Cisco SRE (for case in point, SRE 910 SM) that does not have SASU hooked up, you need to buy a new SASU contract that handles the applications on the Cisco SRE 910 SM. You can apply a credit score from the unique SASU deal towards purchase of the new just one. Be sure to inquire with your regional Cisco account consultant. Q. Does Cisco SMARTnet assist address spares? A. The Cisco SMARTnet contract covers each the technique and spares. You must notify Cisco, however, when you swap a component of the router with a spare to ensure ongoing aid protection. Q. Is the Cisco SMARTnet Provider coverage various for program and spare portion figures on Cisco SRE modules? A. No. Method and spare part numbers are offered with the same Cisco SMARTnet Company protection. You need to notify Cisco, however, when you substitute a component of the router with a spare to guarantee continued assistance protection. Q. Are multiyear assistance contracts accessible for the SRE module or for the programs? A. Multiyear SASU contracts for apps running on SRE modules are obtainable in 2- and 3-calendar year renewable terms. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assist industry-replaceable tricky disks. Does my help deal cover hard disk substitute? A. A Cisco SMARTnet Services agreement on the Cisco ISR G2 chassis involves components replacement, like the subject-replaceable challenging drives. Q. What is the return-materials-authorization (RMA) procedure for blank Cisco SRE modules? A. The RMA process for Cisco SRE modules follows our regular assistance tips. Guarantee help is furnished by the place of sale. Customers ought to contact their authorized Cisco reseller or lover for assistance. Clients who obtained specifically from Cisco need to make contact with us by means of our Purchaser Interaction Network (CIN). Q. What is the RMA approach for Cisco SRE modules with preinstalled applications these as the Cisco SRE 710 shipped with Cisco Unity Categorical? Will the alternative Cisco SRE 710 module be delivered with Cisco Unity Express preinstalled? A. The Cisco SRE module will be delivered with the again blank. When you receive the module, obtain the SRE app, Cisco Unity Categorical in this instance, from Cisco Connection On-line and install it on the blank Cisco SRE module. Use the program licenses from the first Cisco SRE module to activate the new app. Q. What is the RMA course of action for Cisco SRE modules with AXP additionally a third-social gathering program this sort of as a Cisco SRE 910 delivered with AXP and Infoblox Core Companies? Will the alternative Cisco SRE 910 ship with AXP and the third-get together software preinstalled? A. The RMA process is the identical as described earlier nonetheless, unless in any other case set forth in supplemental terms to the Conclude Consumer License Agreement, software program from impartial software package vendors that is utilised with the Cisco SRE modules is subject matter to the terms and ailments of end-user license agreements or very similar contracts furnished by the relevant impartial application vendor. Q. Can one chassis carry a number of SASU contracts? If so, do they all require to have the similar stop day? A. Simply because a chassis can have many Cisco SREs, it is important to order a services deal for each and every, but every of the support orders can be set under a one SASU contract. The services orders can have the same conclusion date if used to one contract when buying, even if they are obtained at different periods. Q. Do numerous SASU contracts have to have the same conclusion date as the Cisco SMARTnet contract on the chassis? A. The SASU agreement and the Cisco SMARTnet deal can have the similar conclusion day, but they do not have to.