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Q. Do I want to obtain a new aid deal if I switch programs on my Cisco SRE module? A. No. The Cisco SASU contract hooked up to the Cisco SRE module handles all recent and potential apps that may well operate on that module. Q. Do I will need to get a new assist deal if I move apps from one Cisco SRE module to another? A. The reply depends on the design of Cisco SRE to which the application is relocating and whether or not there is by now a SASU deal attached to that module. Take into account 3 situations: one. If the Cisco SRE to which the application moves presently has a SASU deal hooked up, assist for the software would continue on. 2. If the app moves from a single design of Cisco SRE (for illustration, SRE 710 SM) that has SASU attached to the same product of Cisco SRE (for example, SRE 710 SM) that does not have SASU connected, as long as you inform Cisco about the move a new SASU contract is not required. The phrases and situations of the authentic SASU deal would continue on to utilize. three. If the software moves from just one model of Cisco SRE (for example, SRE 710 SM) that has SASU attached to a unique product of Cisco SRE (for example, SRE 910 SM) that does not have SASU hooked up, you need to buy a new SASU contract that handles the apps on the Cisco SRE 910 SM. You can utilize a credit from the unique SASU contract toward purchase of the new one particular. Remember to inquire with your neighborhood Cisco account representative. Q. Does Cisco SMARTnet assistance protect spares? A. The Cisco SMARTnet contract addresses each the method and spares. You ought to notify Cisco, nonetheless, when you swap a component of the router with a spare to guarantee continued assistance protection. Q. Is the Cisco SMARTnet Service coverage unique for system and spare portion figures on Cisco SRE modules? A. No. Method and spare part numbers are offered with the very same Cisco SMARTnet Support coverage. You need to notify Cisco, on the other hand, when you swap a component of the router with a spare to make sure continued support protection. Q. Are multiyear assist contracts offered for the SRE module or for the programs? A. Multiyear SASU contracts for purposes jogging on SRE modules are obtainable in two- and 3-12 months renewable terms and conditions. Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assist industry-replaceable hard disks. Does my assist contract protect tough disk substitution? A. A Cisco SMARTnet Provider contract on the Cisco ISR G2 chassis consists of components substitution, like the field-replaceable difficult drives. Q. What is the return-resources-authorization (RMA) process for blank Cisco SRE modules? A. The RMA process for Cisco SRE modules follows our regular support recommendations. Guarantee assistance is offered by the level of sale. Customers really should contact their approved Cisco reseller or lover for assist. Buyers who purchased right from Cisco ought to make contact with us through our Buyer Interaction Community (CIN). Q. What is the RMA course of action for Cisco SRE modules with preinstalled programs this kind of as the Cisco SRE 710 delivered with Cisco Unity Categorical? Will the replacement Cisco SRE 710 module be delivered with Cisco Unity Express preinstalled? A. The Cisco SRE module will be delivered with the back blank. When you be given the module, download the SRE program, Cisco Unity Categorical in this example, from Cisco Connection Online and set up it on the blank Cisco SRE module. Use the application licenses from the authentic Cisco SRE module to activate the new software. Q. What is the RMA approach for Cisco SRE modules with AXP furthermore a third-get together program these as a Cisco SRE 910 transported with AXP and Infoblox Core Services? Will the substitution Cisco SRE 910 ship with AXP and the 3rd-social gathering software preinstalled? A. The RMA method is the very same as explained previously nonetheless, except in any other case established forth in supplemental terms to the Finish Person License Arrangement, software package from independent software sellers that is utilized with the Cisco SRE modules is topic to the conditions and ailments of finish-user license agreements or similar contracts presented by the relevant unbiased software vendor. Q. Can 1 chassis carry a number of SASU contracts? If so, do they all need to have the identical finish date? A. Mainly because a chassis can have multiple Cisco SREs, it is necessary to purchase a services agreement for each, but just about every of the company orders can be place beneath a one SASU agreement. The provider orders can have the very same conclusion day if used to a single contract when buying, even if they are purchased at distinct occasions. Q. Do a number of SASU contracts have to have the same stop day as the Cisco SMARTnet contract on the chassis? A. The SASU contract and the Cisco SMARTnet deal can have the very same stop date, but they do not have to.