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Q. Do I require to acquire a new help agreement if I switch apps on my Cisco SRE module? A. No. The Cisco SASU contract connected to the Cisco SRE module handles all current and potential programs that might run on that module. Q. Do I will need to obtain a new assistance contract if I transfer apps from one particular Cisco SRE module to another? A. The reply is dependent on the product of Cisco SRE to which the software is transferring and no matter whether there is presently a SASU deal hooked up to that module. Take into account a few instances: one. If the Cisco SRE to which the application moves previously has a SASU contract connected, help for the application would proceed. two. If the program moves from a single model of Cisco SRE (for example, SRE 710 SM) that has SASU attached to the same design of Cisco SRE (for illustration, SRE 710 SM) that does not have SASU attached, as very long as you notify Cisco about the shift a new SASU agreement is not expected. The terms and conditions and ailments of the original SASU deal would proceed to utilize. 3. If the application moves from just one type of Cisco SRE (for example, SRE 710 SM) that has SASU connected to a diverse model of Cisco SRE (for instance, SRE 910 SM) that does not have SASU connected, you ought to acquire a new SASU agreement that addresses the apps on the Cisco SRE 910 SM. You can apply a credit score from the unique SASU agreement towards buy of the new one. Remember to inquire with your community Cisco account representative. Q. Does Cisco SMARTnet assistance go over spares? A. The Cisco SMARTnet contract addresses each the method and spares. You have to notify Cisco, nonetheless, when you substitute a element of the router with a spare to guarantee ongoing help coverage. Q. Is the Cisco SMARTnet Company coverage different for technique and spare portion numbers on Cisco SRE modules? A. No. System and spare element numbers are supplied with the identical Cisco SMARTnet Service protection. You should notify Cisco, on the other hand, when you substitute a component of the router with a spare to ensure ongoing help protection. Q. Are multiyear support contracts obtainable for the SRE module or for the apps? A. Multiyear SASU contracts for applications operating on SRE modules are available in 2- and three-calendar year renewable terms. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules support area-replaceable challenging disks. Does my assistance contract protect tough disk substitution? A. A Cisco SMARTnet Service agreement on the Cisco ISR G2 chassis consists of components substitution, including the discipline-replaceable tough drives. Q. What is the return-components-authorization (RMA) process for blank Cisco SRE modules? A. The RMA method for Cisco SRE modules follows our normal assist guidelines. Warranty assist is furnished by the level of sale. Clients should get hold of their licensed Cisco reseller or lover for assistance. Clients who purchased directly from Cisco must speak to us by way of our Consumer Interaction Community (CIN). Q. What is the RMA method for Cisco SRE modules with preinstalled applications this sort of as the Cisco SRE 710 shipped with Cisco Unity Convey? Will the alternative Cisco SRE 710 module be transported with Cisco Unity Express preinstalled? A. The Cisco SRE module will be transported with the back again blank. When you acquire the module, obtain the SRE software, Cisco Unity Specific in this case in point, from Cisco Connection On the net and set up it on the blank Cisco SRE module. Use the software licenses from the first Cisco SRE module to activate the new software. Q. What is the RMA method for Cisco SRE modules with AXP moreover a third-social gathering app these kinds of as a Cisco SRE 910 transported with AXP and Infoblox Core Expert services? Will the substitution Cisco SRE 910 ship with AXP and the 3rd-social gathering app preinstalled? A. The RMA course of action is the similar as explained beforehand however, until in any other case established forth in supplemental phrases to the Finish Consumer License Agreement, software from independent software package vendors that is used with the Cisco SRE modules is subject matter to the conditions and situations of stop-user license agreements or similar contracts provided by the applicable impartial software vendor. Q. Can one particular chassis carry a number of SASU contracts? If so, do they all need to have the similar conclude date? A. Mainly because a chassis can have numerous Cisco SREs, it is required to purchase a support deal for each, but just about every of the service orders can be set under a solitary SASU contract. The company orders can have the identical end day if used to 1 contract when ordering, even if they are bought at diverse periods. Q. Do numerous SASU contracts have to have the very same conclude day as the Cisco SMARTnet agreement on the chassis? A. The SASU deal and the Cisco SMARTnet contract can have the exact same conclude day, but they do not have to.