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Q. Do I will need to obtain a new aid deal if I switch programs on my Cisco SRE module? A. No. The Cisco SASU deal attached to the Cisco SRE module addresses all latest and upcoming programs that may operate on that module. Q. Do I require to buy a new aid deal if I move applications from one particular Cisco SRE module to one more? A. The reply relies upon on the product of Cisco SRE to which the app is going and no matter whether there is presently a SASU contract hooked up to that module. Take into account a few cases: one. If the Cisco SRE to which the program moves by now has a SASU contract connected, support for the app would carry on. 2. If the application moves from 1 product of Cisco SRE (for illustration, SRE 710 SM) that has SASU connected to the identical model of Cisco SRE (for example, SRE 710 SM) that does not have SASU hooked up, as long as you inform Cisco about the shift a new SASU deal is not needed. The conditions and ailments of the original SASU agreement would continue to use. 3. If the application moves from 1 design of Cisco SRE (for example, SRE 710 SM) that has SASU attached to a diverse model of Cisco SRE (for case in point, SRE 910 SM) that does not have SASU connected, you must buy a new SASU agreement that addresses the programs on the Cisco SRE 910 SM. You can implement a credit from the original SASU contract toward obtain of the new just one. Be sure to inquire with your regional Cisco account consultant. Q. Does Cisco SMARTnet support protect spares? A. The Cisco SMARTnet contract covers both the technique and spares. You have to notify Cisco, even so, when you exchange a part of the router with a spare to ensure continued help coverage. Q. Is the Cisco SMARTnet Support protection unique for technique and spare element quantities on Cisco SRE modules? A. No. Program and spare portion numbers are provided with the same Cisco SMARTnet Company protection. You must notify Cisco, on the other hand, when you replace a element of the router with a spare to make sure ongoing help protection. Q. Are multiyear help contracts obtainable for the SRE module or for the purposes? A. Multiyear SASU contracts for purposes managing on SRE modules are accessible in two- and three-calendar year renewable phrases. Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assist industry-replaceable challenging disks. Does my assistance agreement go over hard disk substitution? A. A Cisco SMARTnet Service deal on the Cisco ISR G2 chassis consists of hardware replacement, which includes the discipline-replaceable challenging drives. Q. What is the return-resources-authorization (RMA) method for blank Cisco SRE modules? A. The RMA procedure for Cisco SRE modules follows our common help guidelines. Guarantee support is supplied by the point of sale. Buyers really should make contact with their authorized Cisco reseller or associate for help. Buyers who acquired directly from Cisco should get in touch with us by way of our Buyer Interaction Network (CIN). Q. What is the RMA procedure for Cisco SRE modules with preinstalled purposes this kind of as the Cisco SRE 710 shipped with Cisco Unity Specific? Will the substitute Cisco SRE 710 module be transported with Cisco Unity Categorical preinstalled? A. The Cisco SRE module will be delivered with the again blank. When you acquire the module, download the SRE program, Cisco Unity Categorical in this case in point, from Cisco Link On-line and set up it on the blank Cisco SRE module. Use the application licenses from the unique Cisco SRE module to activate the new app. Q. What is the RMA procedure for Cisco SRE modules with AXP additionally a 3rd-occasion app this sort of as a Cisco SRE 910 shipped with AXP and Infoblox Core Solutions? Will the substitute Cisco SRE 910 ship with AXP and the third-party app preinstalled? A. The RMA procedure is the very same as explained earlier nevertheless, except usually set forth in supplemental terms to the Finish Person License Arrangement, computer software from unbiased software program sellers that is utilized with the Cisco SRE modules is issue to the conditions and problems of finish-user license agreements or very similar contracts offered by the applicable independent computer software vendor. Q. Can just one chassis carry several SASU contracts? If so, do they all require to have the similar finish day? A. Since a chassis can have numerous Cisco SREs, it is necessary to buy a provider deal for just about every, but each of the services orders can be set underneath a solitary SASU agreement. The support orders can have the identical finish date if used to a single deal when purchasing, even if they are obtained at unique moments. Q. Do numerous SASU contracts have to have the very same end date as the Cisco SMARTnet deal on the chassis? A. The SASU deal and the Cisco SMARTnet deal can have the very same conclude day, but they do not have to.